Please check in at the Spa Reception Desk 5 minutes prior to your first appointment. This allows you to take in the beautiful scenery and share a nice herbal tea. Unfortunately, late arrivals may not always receive an extension of scheduled treatments, so as not to inconvenience other spa guests.
To begin your relaxation, it's recommended to have a lovely warm shower prior to your services.

Whilst enjoying the welcoming Foot Ceremony, you are encouraged to disclose any pertinent health conditions (any physical, medical or allergy concerns) that may affect your Spa experience. This to ensure that your therapist will provide you with the best possible experience and to assure your maximum safety and comfort.
If you are uncomfortable with having any particular part of your body massaged; please alert your therapist before the treatment begins.

Know that our entire team has been vaccinated, but should need more information about your and our safety, please contact us if our safety page leaves questions unanswered.

Your modesty will never be compromised and at the same time the team will always respect the Zambian culture. You will be given a sarong and slippers to change into before your treatment. What should you wear under the sarong? That is up to you.

The Spa therapists will only expose the portion of your body that is being treated at the time. For all wet-area sessions (aqua therapy, showers, wraps and glows) guests are requested to wear swimming costumes at all times.

It is standard practice to work on the inner thighs (adductor muscles), the upper part of the buttocks (gluteus maximus, minimus, and medius), and the upper chest (pectorals). It is also possible that your therapist will manually stretch you in attempt to improve muscle stiffness, soreness, or sciatica.

During and after your treatment the therapists will always pay close attention to your face (or other body language) to assess if you are uncomfortable;, if the pressure is too great or too light, and  adjust the technique accordingly.
Should they look closely at your body, it is to check for areas of varicosity, bruising, or cuts or abrasions.
You will be draped with a bath sheet that covers most of your body but allows your therapist to work on specific areas.
It is recommended to let your treatment linger a bit longer after you leave the Spa. Try not to rush into the shower (which would be a waste of those nice herbal oils used) and give yourself some time to relax some more. Should you experience a little soreness a couple of hours after the treatment? Do not panic, some old kinks may have been worked out during the treatment. Please wait 48 hours and see how invigorating you will begin to feel.

Treatments are to be paid directly at the Bush-Spa. The Bush-Spa accepts cash US dollar and Zambian Kwacha against daily exchange rates.
Payments by Master and Visa cards are also accepted per Point of Sale machine.
The Bush-Spa is obviously highly relying on the signal and reception in the bush. Not always easy!
Unfortunately there is not much they can do if the signal is not there and they can't take any responsibility for cards not being accepted or the machine not working.
If this happens, another form of payment is required. The team shall always try to “make a plan” with Spa guests to ensure no further inconvenience is caused, best is always to carry some cash with you whilst travelling.
Sorry, no Euro, British Pounds, Rands, Travellers cheques or other currencies are accepted.